When you book a flight, holiday or tour including accommodation from Access Travel, the following conditions apply:
1. Booking Form
A booking form must be signed by one member of the party, on behalf of everyone named on the booking form who accepts the terms and conditions laid out here. The very nature of our holiday places additional obligations on the company and therefore it is essential that the form is accurately completed in order to provide the best possible service. Where information is incorrect or withheld we will be absolved of any liability.
If you book more than 2 months prior to departure a deposit is required with the balance due at 2 months. No reminder will be sent and we reserve the right to cancel your reservation, if the balance is unpaid at 2 months, and cancellation charges, as shown in part 4, will apply.
3. If you change your booking
We will do our best to make name changes requested. If changes are made more than 2 months prior to departure, a minimum fee of £25 per traveller will be made. A change of name or changes within 2 months of travel will be treated as a cancellation and the fees in part 4 will apply. Where you are booked on a scheduled flight, higher fees may apply. Some airlines do not permit name changes. Most airlines also charge for the difference in cost of the flight at the time of making the change.
4. If you cancel your holiday
If you wish to cancel your holiday, this must be done in writing by the person who signed the booking form. The date of cancellation is the date it is received in this office. The minimum charge is the deposit amount.
Days before departure date within which notification is received by us:
Cancellation charge/Holiday cost
More than 2 calendar months – loss of deposit
2 calendar months or less - 100% of the cost
When the price of your holiday is based on the number booked and a cancellation alters that number then we will recalculate the invoice based on numbers actually travelling.
No refund will be given on any unused portion of the booking and no booking is transferable.
5. The Price
Prices shown are based on the exchange rates of Sterling £1.00 = US $1.50 or €uro 1.30
Any significant variation in exchange rates or the cost of aviation fuel or increase in Government charges or levies will affect the prices shown and we reserve the right to levy any additional charge. We guarantee not to increase the prices less than 30 days before departure.
6. If we change your booking
It is unlikely that we will have to make changes but we do reserve the right to do so at any time. Most of these changes are minor and any changes will be advised by us as soon as possible. Flight timings, carriers and aircraft types in the brochure are subject to change as a result of Airline procedures. Within 2 months of departure should we change the Airport of departure, the resort, time of departure or time of return by more than 12 hours or it is necessary to provide accommodation at a lesser category rating than booked then you have the right to accept or receive a total refund of all monies paid.
7. If we cancel your booking
We reserve the absolute right to cancel your booking. However, in no case will this be cancelled within 4 weeks of departure except for reasons of "force majeure" and/or Act of God. In this event we will refund any monies paid less our reasonable expenses.
8. Our responsibility and conditions of carriage
All brochure descriptions are made in good faith and every care is taken to ensure their accuracy. However in view of the detail contained and the fact that brochures are prepared some time in advance of holidays, advertised facilities, amenities, entertainments and schedules may on occasion be changed or cancelled. We have taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays, which are advertised in this brochure and that the suppliers of the various services which will be provided to you as part of the inclusive holiday, are efficient, safe and reputable businesses, and that they comply with the local and national laws and regulations of the country in which they provide those services.
We have no direct control over the provision of services to clients by suppliers. However, subject to the Note below, we will pay to our clients the equivalent of such damages as they would be entitled to receive under English law in an English court for any personal injury to the client including illness or death, caused by negligence, as understood in English law, of the servants or agents of ourselves or of any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described on this brochure. Our liability in respect of carriage by sea or air is limited to the terms of the international conventions covering sea and air travel. If you have any dispute with such persons we will of course give you such reasonable help as we can in resolving this.
9. Other conditions which apply
When you travel by air the conditions of carriage of the carrier apply. Some such conditions may exclude liability and are subject to international agreements between countries. These conditions are usually shown on your ticket and are available from this office for inspection. If you are prevented from traveling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease. We will not be responsible for any costs you may incur or make any refunds to you. Valuable items are at all times at the customers own risk and should be covered by insurance. Your attention is also drawn to the relevant section of the insurance for purchase of emergency clothing and personal requirements.
If any client suffers personal injury, including illness or death whilst overseas arising out of an activity which does not form part of the inclusive holiday arrangements, or excursions as described above, and which is the responsibility of a third party, we will give you help in you resolving any claim you may have against that third party. This help will include the provision of translation services, communications with authorities and other in foreign resorts, the recommending of foreign lawyers, (if needed) explanation of procedures to be followed and the notification to you of any time limits, subject to our spending on all such activities on behalf of yourself and your party a maximum of £5,000 in total.
10. If you wish to complain
If you have a complaint this must be reported to the local agent to allow them to try to resolve the matter on the spot. Any further complaint should be in writing and must be received within 28 days of your return to the UK. We regret we cannot consider claims outside this period.